Shipping policy
At TUAS, every pair is crafted in Portugal in small batches, with the same attention to detail whether it is ready to ship or currently being finished in our workshop.
Below you’ll find everything you need to know about shipping, delivery times and international orders.
Availability
The estimated shipping time for your selected size is always displayed on the product page before purchase. Depending on availability, your pair may be:
Ready to Ship — already crafted and available for dispatch.
Currently Being Crafted — part of a production batch already underway in our workshop and requiring additional time before dispatch.
Pre-Order — a new colour available before the first production run is completed.
Shipping Times
Ready to Ship: Orders are typically dispatched within 1–3 business days.
Currently Being Crafted: Estimated dispatch dates are displayed on the product page and may vary depending on production progress.
Delivery Times
Once dispatched, estimated delivery times are:
Portugal & Spain: 1–2 business days
European Union: 2–5 business days
United Kingdom, Switzerland, Norway & Iceland: 3–7 business days
Please note that delivery times are estimates and may occasionally vary due to courier operations, customs procedures or other circumstances beyond our control.
Tracking
As soon as your order leaves our atelier, you will receive a shipping confirmation email with a tracking link.
Custom & Duties
For shipments outside the European Union — including the United Kingdom, Switzerland, Norway and Iceland — customs duties, taxes or import fees may apply. These charges are determined by local authorities and are the responsibility of the customer. If customs charges are refused and the shipment is returned to us, any additional costs incurred may be deducted from the refund.
Important Information
To ensure everything goes smoothly, please keep in mind:
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Accurate Address: You are responsible for providing correct and complete shipping information. TUAS is not responsible for failed deliveries due to incorrect details.
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Delivery Attempts: Couriers typically attempt delivery more than once or redirect to a pickup point.
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Uncollected Orders: If an order is not collected or delivery repeatedly fails, it may be returned to us.
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Returned Shipments: In cases where a package is returned due to...
- incorrect address
- failure to receive or collect
- refusal to accept delivery
we reserve the right to deduct any return and handling costs from your refund.
Need hel?
If you have any questions, we’re always here.
hello@tuas-studio.com