From Our Hands to Yours
SHIPPING
We craft your shoes with care, and shipping them to you is no different. Here’s everything you need to know about costs, delivery times, and how we get your new favorites to your doorstep.
We believe that great things are worth waiting for. Each pair of TUAS shoes is made-to-order with love and care, turning into a one-of-a-kind piece.
Once you place your order, you'll receive a confirmation email—because we’re just as excited as you are! From there, our team gets to work, crafting your made-to-order shoes and ensuring every detail is perfect. You’ll also get a tracking email once your shoes ship, so you can keep an eye on their journey to your doorstep.
Where We Ship & What It Costs
We currently deliver to selected European countries. Here’s a quick breakdown of shipping costs:
Portugal Continental: €6
Portugal Ilhas: €10
Spain (excluding Baleares and Canary Islands): €7
France, Italy, Greece: €20
Rest of Europe: €21
Orders above €300 shipping is free!
We partner with CTT to ensure your shoes reach you safely. Once shipped, you’ll receive an email with tracking details so you can follow your order’s journey.
Please double-check your shipping address during checkout—any typos or missing info can cause delays. TUAS Studio isn’t responsible for delivery errors caused by incorrect addresses, but we’ll always do our best to help you if something goes wrong.
Important notes
What you should also know
Yes! Here’s the full list of countries we currently ship to:
- Portugal: Continental + Ilhas (Açores and Madeira)
- Spain: Peninsula + Islands
- France: Excludes overseas territories like French Guiana, Guadeloupe, Martinique, Réunion, Saint Pierre, Wallis and Futuna, French Polynesia, and others
- Italy: Mainland only (excluding Vatican City)
- Austria, Belgium, Czech Republic, Denmark (excluding Greenland and Faroe Islands), Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Slovakia, Slovenia, Sweden, Switzerland (excluding Liechtenstein), and the UK
While we don’t currently ship outside of Europe, we’re working to expand our brand to more countries soon. Stay tuned—we can’t wait to reach you!Yes!
For UK and Switzerland customers, additional customs charges may apply. These are determined by your country’s regulations and are not included in your order total. Any customs charges will be your responsibility to cover.
If you have questions about customs or need assistance, feel free to reach out to us at hello@tuas-studio.com—we’re happy to help!
If you decide not to pay customs charges, your order will be returned to us, and we’ll issue a refund minus the shipping and any additional costs incurred during the return process.
If you need to return or exchange your order, head over to our dedicated Returns & Exchanges page here. We’ve made the process smooth, and you’ll find all the details there
Head to our FAQ for more details, or send us an email at hello@tuas-studio.com. We’re here to help every step of the way.
OUR PACKAGING
Designed to be loved & reused
We care about the planet as much as we care about your shoes. That’s why all our packaging is made to be reused—whether for storing your shoes or finding new creative purposes. Let’s keep it sustainable together!