Terms of service
Hey there, welcome to TUAS Studio!
We’re really happy you’re here — scrolling, browsing, and (hopefully) falling a little in love with our shoes.
Before you go any further, there’s a small but important part we need to cover: our Terms & Conditions. By placing an order on our website, you agree to what’s written below. We’ve done our best to keep it clear, human, and fair — just like everything else we do.
From time to time, we may update these Terms. The latest version will always be available on this page.
1. Who We Are
TUAS Studio is a trademark of TUAS STUDIO, Lda
Rua Dominguez Alvarez 44 Esc. 4.16
4150-801 Porto, Portugal
VAT Number: 517906945
Contact: hello@tuas-studio.com
2. Using our Website
By using our website, you confirm that you are of legal age in your country, or have permission from a guardian, and that you’ll use it responsibly. This means no misuse, no illegal activity, and no attempts to interfere with how the site works. We reserve the right to refuse service if something doesn’t feel right — rare, but necessary.
3. Our Model: Small Batches
TUAS shoes are crafted in small batches in Portugal.
Many sizes are already finished and ready to ship. When a size is temporarily unavailable, it may be part of the next production batch. New shades may also be released on pre-order before their first production run is completed. Availability and estimated shipping dates are always shown before you place your order.
We don’t rush what is made with intention. If something takes a little longer, we will always communicate transparently.
4. Commercial Policy
Our products are sold exclusively through tuas-studio.com for personal use. If you are purchasing for resale or business purposes, please contact us first. We reserve the right to refuse or cancel orders that appear to be for resale.
5. Placing an Order
When placing an order, you agree to provide accurate and complete information, including your shipping details. You are responsible for ensuring this information is correct. We are not responsible for failed deliveries resulting from incorrect or incomplete details, or failure to collect the order.
After placing your order, you will receive a confirmation email. This email does not yet mean your order has been accepted.
6. Order Acceptance
Your order is only considered accepted once:
- payment has been successfully processed
- and the order has been validated by TUAS
We reserve the right to refuse or cancel any order, including after confirmation, in cases such as:
- errors in pricing or product information
- payment or billing issues
- suspected fraud or misuse
- production or supplier constraints
- delivery not being possible
If your order is cancelled, you will receive a full refund.
7. Prices & Payments
All prices are in euros (€) and include applicable taxes. Shipping costs are calculated at checkout. We accept major payment methods including card payments, PayPal, MBWay, and Klarna.
While we aim for accuracy, errors may occasionally occur. In case of a clear pricing error, we reserve the right to cancel the order and issue a full refund.
8. Shipping and Delivery
Estimated shipping dates are shown before you place your order and depend on the availability of your selected size.
Ready-to-ship items are dispatched within our standard processing time. Items currently being crafted or available on pre-order may take longer before dispatch.
Delivery times are estimates, not guarantees. Once your order is shipped, responsibility passes to the carrier. We are not liable for delays caused by couriers, customs, or other external factors.
Orders to the United Kingdom, Switzerland, Norway and Iceland may be subject to customs duties, taxes or import fees, which are not covered by TUAS.
If a pair currently being crafted or available on pre-order has not been shipped within 30 days from the date of purchase, you may request to cancel your order and receive a full refund.
We will always communicate transparently throughout the process.
9. Returns, Exchanges and Trying at Home
We understand that buying shoes online can feel uncertain.
You may try your TUAS at home — we simply ask that they are tried on a soft surface and kept in perfect condition.
Returns and exchanges can be requested within 15 days of receiving your order. Items must be unworn, undamaged, and returned with original packaging.
Returns and the first exchange ship free. We provide a prepaid return label.
10. Right of Withdrawal (EU)
Under EU law, you have 14 days to withdraw from your purchase, starting from the day you receive your order.
At TUAS, we extend this period to 15 days.
To exercise your right of withdrawal, please contact us at orders@tuas-studio.com.
Items must be returned unused, in original condition, and with original packaging.
Refunds are processed within 14 days of receiving the returned item or valid proof of shipment.
11. Warranty
All TUAS products are covered by a 2-year legal warranty under EU law.
We are not responsible for damage resulting from improper use, normal wear and tear, or failure to follow care instructions.
If you receive a defective product, please contact us at orders@tuas-studio.com.
12. Intellectual Property
All content on this website, including images, text, branding, and design, belongs to TUAS. It may not be copied, reproduced, or used without prior written permission.
13. Website Availability
We do not guarantee that the website will always be uninterrupted, secure, or error-free. Use of the website is at your own risk.
14. Limitation of Liability
To the maximum extent permitted by law, TUAS shall not be liable for indirect or consequential damages, delays outside our control, or losses resulting from misuse of our products or website.
We always aim to act in good faith and resolve issues fairly.
15. Force Majeure
We are not responsible for delays or failure to perform resulting from events beyond our control, including supplier delays, production issues, transport disruptions, strikes, pandemics, or natural events.
This is part of working with things that are made carefully, not mass-produced.
16. Fraud & Misuse
We reserve the right to cancel orders or block users in cases of suspected fraud, abuse, or misuse of the website. Legal action may be taken where necessary.
17. Indemnification
By using this website, you agree to indemnify, defend, and hold harmless TUAS from any claims, damages, or expenses arising from your misuse of the website or breach of these Terms.
18. Data & Security
Your data is handled securely and in accordance with our Privacy Policy. While we use trusted systems, no online environment is ever completely risk-free.
19. Dispute Resolution
If something doesn’t feel right, please contact us first at hello@tuas-studio.com. If needed, you may also use the European Online Dispute Resolution platform or local arbitration centres.
20. Governing Law
These Terms are governed by the laws of Portugal. Any disputes will be handled by the competent courts of Portugal.
21. Entire Agreement
These Terms constitute the entire agreement between you and TUAS regarding the use of the website and replace any previous agreements or communications.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
✨ Final Note
Thank you for taking the time to read this.
We know it’s not the most exciting part — but it matters. Because behind every pair, there’s intention, time, and trust.
And no one else could fill your shoes.
— Sofia & Inês, TUAS Studio Founders